Privacy
Last updated: 11 November 2026
Who is responsible
Palabra Marketing BV
[REGISTERED ADDRESS]
Enterprise number 1018.179.997 · VAT BE1018179997
Email: hola@eso-club.com
What we collect, and why
When you buy the guide: your email address, name and payment details are collected by Stripe. We receive your name, email address and a reference to your payment, and store them with your personal access key. We need this to give you access and to send your link again if you lose it. We never receive your card details. Legal basis: performing our contract with you, and our legal duty to keep accounting records.
When you join the course waitlist: your first name, email address and the Spanish level you choose. We use them only to tell you about the ¡Eso! course and your founding price. Legal basis: your consent. You can withdraw it any time by emailing us.
When you use the site: a cookie called eso_access keeps the guide unlocked on your device after you buy. It is strictly necessary, so we don't ask for consent. Your voice choice is remembered in your browser only. We don't use advertising or tracking cookies at the moment. If that changes, we will ask first.
Who processes your data for us
- Cloudflare: hosting and database (stored in Western Europe)
- Stripe: payments
- Google Fonts: the fonts on the site are loaded from Google's servers, which see your IP address
Some of these providers are based in the United States. They are covered by the EU–US Data Privacy Framework or the EU's standard contractual clauses.
How long we keep it
Buyer details: for as long as you have access to the guide, and payment records for 7 years as required by Belgian accounting law. Waitlist details: until the course launches plus 12 months, or until you ask us to remove them.
Your rights
You can ask to see, correct, export or delete your data, or object to how we use it: hola@eso-club.com. You can also complain to the Belgian Data Protection Authority (dataprotectionauthority.be).